FAQ's

I'm ready to Yoga! How do I book my first class?
Click on the Login/Register button at the top right and create your account! From there you can choose to download the Schedulehouse app and have all your bookings, reminders and payments all in one spot. Don't forget about our incredible New Member 1 Month pass for just $40. You can find more info on our Pricing page.  We are so ready to meet you! See you on the mat soon. 

What do I need to bring with me?

We suggest bringing only your essentials with you: yoga mat, towel, reusable water bottle and whatever prop you may need to enjoy a comfortable, supportive practice. Masks are mandatory at this time, they can be removed once you arrive at your mat, so make sure you bring yours with you! 

How do I cancel my reservation?
All schedule changes can be made through the ScheduleHouse desktop or app. We are unable to accept schedule changes over the phone, email or social media outlets. Please note there is a late cancellation fee of $10 if you cancel within our 5 hour cancellation window. If you fail to show up to your scheduled class, a $20 no show fee will apply. 

What is your cancellation policy?

Due to heavy waitlists at this time, we have implemented a 5 hr cancellation window. If you cancel outside of that time you will not be charged. If you cancel within that window your account will be charged accordingly - $10 late cancellation fee or a class will be deducted from your punch pass. If you ‘no show’ the cost of a drop in will be charged to your account ($20).

What are your protocols to keep us safe during COVID?
To view what we are doing to keep all of us safe during this time, visit this link:
https://mailchi.mp/1a29ae59fce2/keeping-you-safe-always

Are we required to wear a mask?

It is mandatory to wear your mask to and from your mat. All our staff and teachers will be wearing masks to and from their mat as well. Thanks for your understanding and cooperation at this time.

Are your showers/washrooms open during COVID protocols?
At this time, as per PHO orders, our change-rooms and showers are temporarily closed. Washroom use is accessible and only two people may use the facilities at one given time.

What temperature is the studio heated to?
At OYS we use clean Infrared Heating panels, comfortably heating the studio to 85F allowing for an approachable, calming temperature. Infrared heat has a plethora of benefits for the human body including reduction in inflammation + pain, increased circulation, cell rejuvenation and detoxification, and flexibility. To find out more about Infrared technology visit here. **Please note: at this time our heat is turned down due to the "high risk" nature assumed by our Government.

Where do I park?
There is ample street parking available on Ellis St. and surrounding side streets as well as a few parkades just a short walking distance from the studio. Visit Downtown Kelowna’s website for all your parking options:
www.downtownkelowna.com/parking

Do you have mats and props for use (straps, blocks etc.)?
At this time, due to COVID, we are unable to offer usage of our props. But we welcome you to bring your own! We are allowing mat rentals in the case of "emergencies" if you forgot yours. Mat rentals at $5. 

Do you have Corporate Memberships?

Corporate Memberships are available to businesses with 5+ employees. To take advantage of this offer, 5 or more people are required to sign up and an email must be sent to info@ouryogaspace.com to request the discounted rate. The Membership available for this offer is our 3 Month Auto Renew priced at a discounted rate. We have a few businesses already signed up for this – not sure if you’re company is one of them? Email us!  

Can I share my pass with a friend?

Unfortunately you aren't able to share your pass BUT  we do have a great 'Friends who Yoga’ pass that is just $90ea/month for you and your best yoga buddy. Find out more by clicking here: https://ScheduleHouse.com/SH/Client/010501?#shopping:shoppingcart:pass:100055

Are you offering Childminding during COVID times?

At this time we are unable to offer childminding while we navigate through these challenging times. As we all know, kids like to put everything in their mouths, so we feel it is safer for us to hold off until we have better resources for keeping our children safe while in our space. 

Have questions? We're here for you. 

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