FAQ's

How do I book a class?
You can book right through our website on the ‘Yoga’ page or through the Mindbody app.

How do I cancel my reservation?
The easiest and fastest way would be through the Mindbody app. All of your scheduling needs can be done right through the app including finding out your spot on a waitlist. We ask that you do not call or email to request cancellation as we might not receive your message in time for someone else to hop on the spot.

What is your cancellation policy?

Due to heavy waitlists at this time, we have implemented a 5 hr cancellation window. If you cancel outside of that time you will not be charged. If you cancel within that window your account will be charged accordingly - $10 late cancellation fee or a class will be deducted from your punch pass. If you ‘no show’ the cost of a drop in will be charged to your account ($20).

What do I need to bring with me?
We suggest bringing only your essentials with you: yoga mat, towel and reusable water bottle. At this time we have discontinued the mat rentals and props while we coast through this COVID time.  

What are your protocols to keep us safe during COVID?
To view what we are doing to keep all of us safe during this time, visit this link:
https://mailchi.mp/1a29ae59fce2/keeping-you-safe-always

Are your showers/washrooms open during COVID protocols?
Yes! In each washroom we have TWO showers still running, equipped with shampoo, conditioner. We ask that, at this time, you bring your own towel and other necessary items for your comfort.

What temperature is the studio heated to?
e use clean Infrared Heat, heated to 85F for a comfortable, approachable temperature. Infrared heat has a plethora of benefits for the human body including reduction in inflammation + pain, increased circulation, cell rejuvenation and detoxification, and flexibility.

Where do I park?
There is ample street parking available on Ellis St. and surrounding side streets as well as a few parkades just a short walking distance from the studio. Visit Downtown Kelowna’s website for all your parking options:
www.downtownkelowna.com/parking

Do you have mats and props for use (straps, blocks etc.)?
At this time, due to COVID, we are unable to offer usage of our props. Sorry for the inconvenience!

Do you have Corporate Memberships?

Corporate Memberships are available to businesses with 5+ employees. To take advantage of this offer, 5 or more people are required to sign up and an email must be sent to info@ouryogaspace.com to request the discounted rate. The Membership available for this offer is our 3 Month Auto Renew priced at a discounted rate. We have a few businesses already signed up for this – not sure if you’re company is one of them? Email us!  

Can I share my pass with a friend?

All our passes are non transferrable or able to be shared but we do have a great Friends who Yoga’ pass that is just $90ea/month for you and your best yoga buddy. Find out more by clicking here:
https://clients.mindbodyonline.com/classic/ws?studioid=424288&stype=40&prodid=102

We would love to hear from you.

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