FAQ's

I'm ready to Yoga! How do I book my first class?

Click on the Login/Register button at the top right of your screen and create your account! From there you can choose to download the Schedulehouse app and have all your bookings, reminders and payments all in one spot. Don't forget about our incredible New Member 1 Month pass for just $59. You can find more info on our Pricing page.  We are so ready to meet you! See you on the mat soon. 

What can I expect my experience to be at Our Yoga Space? 

Upon arrival into our space, you will be greeted warmly by your teacher who will sign you in and give you a full run down of everything you need to  know. From there you will find your spot in our yoga room, you will see placement stickers on the ground of which you'll place your mat directly on top of, then get comfortable till class begins. During Savasana, you will be given a chilled lavender towel to cool and calm you during your rest. There is no rush to leave the space, so please take your time and move slowly and gently post practice till you're ready to carry on with the rest of your day.

 

What do I need to bring with me?

We suggest bringing only your essentials with you: yoga mat, towel, reusable water bottle and whatever prop you may need to enjoy a comfortable, supportive practice. We do provide blocks and straps plus mat rentals if needed as well as complimentary shower towels. 

How do I cancel my reservation?
All schedule changes can be made through the ScheduleHouse desktop or app. We are unable to accept schedule changes over the phone, email or social media outlets. Please note there is a late cancellation fee of $10 if you cancel within our 5 hour cancellation window. If you fail to show up to your scheduled class, a $20 no show fee will apply. 

What is your cancellation policy?

Due to heavy waitlists at this time, we have implemented a 5 hr cancellation window. If you cancel outside of that time you will not be charged. If you cancel within that window your account will be charged accordingly - $10 late cancellation fee or a class will be deducted from your punch pass. If you ‘no show’ the cost of a drop in will be charged to your account ($20).

Do you have full shower and washroom facilities?
We do! We are equipped with four shower stalls per washroom with shampoo and conditioner for your use, full change rooms and washroom facility. Complimentary shower towels are available. 

What temperature is the studio heated to?
At OYS we use clean Infrared Heating panels, comfortably heating the studio to 85F (29.9C) allowing for an approachable, calming temperature. Infrared heat has a plethora of benefits for the human body including reduction in inflammation + pain, increased circulation, cell rejuvenation and detoxification, and flexibility. To find out more about Infrared technology visit here

Where do I park?
There is ample street parking available on Ellis St. and surrounding side streets as well as a few parkades just a short walking distance from the studio. Visit Downtown Kelowna’s website for all your parking options:
www.downtownkelowna.com/parking

Do you have mats and props available?
Although we encourage you to bring your own mat, we do have rentals available for $3. Complimentary blocks and straps are available as well. 

Do you have Corporate Memberships?

Corporate Memberships are available to businesses with 5+ employees. To take advantage of this offer, 5 or more people are required to sign up and an email must be sent to info@ouryogaspace.com to request the discounted rate. The Membership available for this offer is our 3 Month Auto Renew priced at a discounted rate. We have a few businesses already signed up for this – not sure if you’re company is one of them? Email us!  

Can I share my pass with a friend?

Unfortunately, none of our passes are shareable or transferable. 

How does your online platform work?

We offer a pre recorded library of classes via YouTube. Please email onlineyoga@ouryogaspace.com for more info.